The FreeUp Storage Blog

FreeUp Storage Expands Customer Support with New Call Center in Manila, Philippines

Press Release

FreeUp Storage Expands Customer Support with New Call Center in Manila, Philippines New hub strengthens extended-hours coverage, faster response times, and elevates the customer experience across FreeUp’s self-storage portfolio. FreeUp Storage, a rapidly growing self-storage operator with locations across the United States, announced the opening of its new customer support call center in Manila, Philippines. This expansion marks a major step in FreeUp’s continued investment in service excellence, responsiveness, and customer accessibility. The Manila call center significantly increases FreeUp’s inbound and outbound call capacity and operates in close coordination with on-site U.S. property teams. By leveraging the time difference, FreeUp is now able to provide near-24/7 coverage, ensuring customers receive support during high-demand evening and weekend hours. This expansion makes service accessible well beyond standard U.S. business hours, when many customers need it most. FreeUp customers will now benefit from faster response times and a frictionless, hassle-free support experience. The dedicated Customer Care Team assists with everything from unit availability and reservations to account updates and payment support, creating a seamless connection between customers and the teams that serve them. “Scaling our operations while maintaining a superior customer experience is our top priority,” said Randy Trapanick, Director of Operations at FreeUp Storage. “This expansion allows us to answer significantly more calls live and, most importantly, makes it easier for every customer to rent a unit, make a payment, or get assistance exactly when they need it, including during evenings and weekends.” The Manila team has completed comprehensive training on FreeUp’s systems, processes, and service standards, ensuring they deliver clear, effective, and friendly communication, along with accurate information and helpful guidance. Each team member is fully equipped to support new rentals, billing questions, account updates, reservation assistance, and general customer inquiries with the same level of care and professionalism customers expect. “This strategic investment elevates our commitment to superior customer responsiveness and availability,” said Derrick Harris, SVP of Portfolio Management. “By establishing this highly trained team in Manila, we ensure customers connect with ...

FreeUp Storage
December 18th, 2025